Refunds and Cancellations, Explained Clearly

You may request cancellation before your order is packed or dispatched. Once the order moves into packing or courier handover, cancellation may not be possible due to freshness and hygiene requirements.

If you receive a damaged package, leakage, or an incorrect product, please contact us quickly with order details and clear photos. We will review the issue and support you with a suitable resolution.

Refunds may be considered for eligible cancellation requests, confirmed incorrect products, damaged items reported within a reasonable time, or orders that cannot be fulfilled after payment.

Because these are food products, opened, consumed, improperly stored, or customer- damaged items may not be eligible for return or refund. Taste preference alone may not qualify for refund once the product is delivered correctly.

Approved refunds are typically initiated after review and may take several business days to reflect, depending on payment method, bank processing, and payment partner timelines.

Message us on WhatsApp with your order number, mobile number, issue summary, and photos if applicable. Our team will review and guide you through the next steps.